Warranty and service
Warranty for every product!
All products presented in Exe.ua online store, acting on the manufacturer's warranty for a period of 1 month to 10 years. It confirms the commitment to the absence of any manufacturing defects. The exact warranty stated in the description of each item.
When buying a product you get a check and the check, which indicates the warranty period. Be sure to save those documents, because they will be needed when you make a refund or warranty repair.
For delivery it is necessary:
* call the hotline: 0 (800) 604-517, Mon-Fri: 09:00-18:00;
* make an application with a manager (you need a warranty card number);
* send a parcel;
* call and tell the parcel number;
But if there are problems with the technique recommended immediately contact an authorized service center for a particular manufacturer. There will answer any questions and will repair the device under warranty if necessary.
Addresses and phone numbers of Ukrainian branches of Asus, Acer, Samsung and other companies, you can see here :
If you live in Kiev - is enough to visit our service center at a convenient time.
If you live in another city of Ukraine - you can send goods New mail along with a check, warranty card and a cover letter (recipient details please call).
After sending you need to tell the tracking number on garjachego store line, since the goods sent by you can get lost.
Important! After sending sure to let us make a number. Otherwise we will not be able to take her time.
If you plan to return the item within 14 days of purchase, according to the law of Ukraine "On Protection of Consumers' Rights issued a refund, no questions asked. But only on condition that you do not use the product, as well as the preserved product seals, labels and consumer qualities.
If you want to return the products from the category of "difficult and technical" (laptops, smartphones), while further technical expertise. If it is determined that the technique does not use traces, and has kept the quality of consumer - you will receive a new product or money.
According to the Law of Ukraine "On Protection of Consumer Rights", while under warranty, you have every right to free repair, if certain problems were discovered during the operation of the goods. In this case the equipment is sent to the diagnostics - to determine the cause breakage.
If the problem occurred due to manufacturing defects - the goods repaired free of charge. The average repair lasts up to 14 days. But if you want to order parts from the manufacturer, then it may take longer. If repair is not possible - then the product is being replaced with a new one or refund (on request).
If the problem occurred due to improper operation - machinery removed from the warranty. In this case, its repair is carried out by the client.
Shipment of the goods is paid by the buyer. If during the diagnosis was not discovered the alleged defect or equipment not subject to service - it is sent back by the customer.
If you want to restore or repair the product at our service center, you must have:
- proof of identity;
- warranty card;
- sales receipt.
If the goods are sent for new mail, then in addition to the warranty card and purchase receipt in the package you need to put the application in a free form, which indicate:
- cause of treatment (refunds, repairs and so on.);
- Detailed description of the problem;
- contact number for communication;
- card number (if you want to issue a refund or in the process of diagnosis is established that the goods can not be repaired - your money back).
If you decide to return the item within 14 days of purchase - we will refund the money, no questions asked. In this case, our company is always on the client side, plus your interests are protected by the Law of Ukraine "On Protection of Consumers' Rights. The only condition - you have not used merchandise, retained its consumer properties, labels and product seals.
If the item is in the state "brand new" and refers to a category of products that can not be "hurt" - the decision to return the money is taken immediately after the service call. The engineer will inspect the goods, and if all goes well - you get the money.
If the merchandise is classified as "difficult and technical" (laptops, smartphones, tablets), we need to hold his expertise for up to 7 days. Refunds also be issued within 7 days. Although in practice the expert is faster - within 3-4 business days.
Today, many manufacturers do not give out warranty cards, but it is still responsible for the quality of products to customers. These include:
- Dell (except for monitors);
- Lenovo (laptops);
- Toshiba and others.
Therefore, the warranty card is issued at the store where you buy the goods. customer interest in this case are protected by Ukrainian companies representatives, who advise people on all issues regarding the warranty.
Please note that the free warranty repair is not possible if:
- product has mechanical or other damage caused due to careless operation;
- broken warranty seal;
- not complied with the rules of use, which are specified in the "Operating Instructions";
- No warranty card (or it is incorrectly filled);
- it is impossible to determine the serial number or IMEI (altered, deleted, etc.);
- detected tampering, repair or modification of structures of parts and components.
Also, the manufacturer is released from the warranty in the following cases:
- natural wear of the art;
- for mechanical or other damage appeared during operation (including due to natural disasters, improper storage, temperature violations);
- damage, which appeared due to improper connection to critical network or mains voltage deviation;
- damage that occurred during the use of the product for other purposes or by ignoring standard operating rules prescribed in the instructions.